Return Policies

REFUNDS

  • We want you to be 100% satisfied with your purchase. Returns sent back to us within 15 days of receiving the item are eligible for a refund.
  • All orders placed with a promotional sale, discount code, or are pre-marked down are FINAL SALE. These items are not eligible for return.
  • Shipping costs are non-refundable.

RETURN REQUIREMENTS

  • ALL RETURNS REQUIRE A RETURN AUTHORIZATION. Please send your request to info@bagavond.com and allow 48 hours for a response. Be sure to include your name, and order number in the subject line of the email. Return Authorizations are given via e-mail ONLY. 
  • All orders placed with a promotional sale, discount code, or are pre-marked down are FINAL SALE. These items are not eligible for return.
  • FINAL SALE ITEMS CANNOT BE RETURNED. 
  • Stained or used merchandise will be denied for return. Items must be returned to us in resell-able condition. Items that do not meet our requirements will be shipped back to the customer at their own expense.
  • The customer is responsible for return shipping. We recommend purchasing tracking and insurance, as we cannot accept responsibility for lost/damaged returns.

INELIGIBLE RETURNS

  • Ineligible returns will be sent back at the customer's expense.

EXCHANGES

  • We do not process exchanges. To exchange your items for different items, please return your order and purchase your new products as normal. 

CANCELLATIONS

  • If you would like to cancel an order please contact us as quickly as possible at info@bagavond.com. We will do our best to accommodate you. Unfortunately, because our order fulfillment process is designed to get the order to you as quickly as possible, we CANNOT guarantee we will be able to cancel an order once it has been placed. Please take this into consideration as you shop.

PRICE ADJUSTMENTS

  • We do NOT offer price adjustments on items that have been marked down after purchase.

UPON RECEIPT OF RETURNED GOODS, BAGAVOND RESERVES THE RIGHT TO DENY THE RETURN IF IT DOES NOT MEET THE COMPANY RETURN POLICY REQUIREMENTS.